Help Center

How can wehelp?

Guides for connecting your eBay store, listings and pricing, Auto Order, tracking, messages, billing, and why an order stopped.

Try

Auto Order · 01 / 03

How does Auto Order work?

When a buyer pays for an order, Auto Order buys the item on your own Amazon account and ships it to the buyer’s address. There’s no per-order fee and it doesn’t use credits.

What it checks first

  • The buyer has paid — it never buys an unpaid order.
  • The item is in stock and shipped by Amazon.
  • Amazon’s total, with tax and shipping, isn’t more than eBay pays you for the sale — unless you’ve turned on “Buy even at a loss”.
  • The final total and card on Amazon’s last checkout screen look right.

If any check fails, Auto Order stops without buying and the order page tells you why. See Why an order stopped.

Support

Still stuck?

Reach out and a real person will get back to you.