Help Center

How can wehelp?

Guides for connecting your eBay store, listings and pricing, Auto Order, tracking, messages, billing, and why an order stopped.

Try

Tracking · 01 / 02

How do Auto Tracking and credits work?

Auto Tracking turns the tracking number on your Amazon order into one your buyer can follow and puts it on the eBay order for you.

  • One tracked order costs 2 credits. Orders you add tracking to yourself, or that never ship, cost nothing.
  • Every plan includes a monthly allowance. It refills every 30 days and unused credits don’t roll over.
  • Need more in a month? Buy a top-up pack from Settings → Billing. Your monthly allowance is always spent first.

Support

Still stuck?

Reach out and a real person will get back to you.